Okay. It's true confession time and a rant so look away while you have the chance. I am about to blow a gasket and I KNOW I'm not alone.
Here's news that will (not) shock you: Very few people actually do their job these days, or follow through, or keep their word. Anywhere. Anytime. ALL the time.
This is not my way. If I say I'll do it, I do (barring serious illness, laundry pile avalanches, and/or death), and I have some friends I can count on for the same commitment. We don't expect trophies or awards, we just do it. You don't have to suck up, kiss up, or indulge our diva-ness to get good treatment from us. Of COURSE we make mistakes but when we do we own them and then try and fix them. We don't cop an attitude and we don't blame it on others. We don't ask anyone to PAY for our mistakes - with time or money. Why is this such a rarity? Why am I surrounded with people lately who have made rather large mistakes and yet take the offensive and get in MY face with no acknowledgment of their responsibilities to answer calls or read emails (or even to read copious notes I have created, by hand, for hours on end, sitting at your table, so things will be understandable and run smoothly? Hello, mother).
And can YOU get a doctor's office staff member to call you back? I can't. I mean, hands down, I cannot. I call and call and call. I write emails. Unless you are in the office and looking them in the eyeball, nothing happens except attitude as if you're bothering them by making them respond to you and do their job. And may I just add, as an aside.....do not EVER presume, from a doctor's office, that no news is good news on test results. My mother-in-law died this way. When I examined her chart during the last days of her life I found an entry from three years earlier stating they saw a spot on her lungs and that it should be followed up. No one informed her. No one followed up. It took her life. No news is NOT necessarily good news.
My daughter, during what has turned out to be a very mysterious two-month-long illness, was supposed to see a cardiologist a week ago but it took nearly a week just to get one of the girls from her regular doctor's office to call me back. Not call me the first time, mind you, because that never happened. I mean, call me back after my calling THEM several times when days had gone by and I had heard nothing. Her doctor had said he wanted her SEEN within a week - not referred within a week. And when I pushed for the referral after not being able to get them to contact me, it was accompanied with attitude and heavy sighing. Fast forward to the cardiologist's office when the referral finally got there and the same thing. It clearly stated she was to be seen STAT and the names of two doctors she could see (either one was fine). The appointment we got, I found out at the last minute, was with a different doctor. That's a no-go. Her very competent doctor had picked the other two specialists for a reason. It's now been two-and-a-half weeks. I just called the scheduling woman at the cardiologist's office AGAIN. She said she will text the doctor. She forgot. Dear lord.
And then there is the mini spa package my husband bought me for Mother's Day this year. Made my appointment and, after an especially harrowing series of events three weeks ago, couldn't WAIT to get in for my facial and massage. But the day before, I got notified that the aesthetician quit and would, on Saturday morning, instead of giving me a facial, be cleaning out her things. If she was going to be there anyway, couldn't she have just honored her final commitments that were ALREADY PAID FOR and honor the appointment she had actually made herSELF? Apparently not.
And there are other situations I could describe that would raise your eyebrows or maybe your blood pressure but I'll spare you - to protect the guilty. And I'm not a victim. I'm not alone in this. You go through it, too, but how do you handle it? Do you throw it all at the feet of Jesus and just give up? Do you soldier on and arm yourself for battle? Do you unplug/turn off the phone and go into retreat mode? Do you turn the other cheek and just let the kickers give it to you in the teeth until they are satisfied? If you confront them, do you win the battle but lose the war? Is it so much beating of an ant hill and then the ants just swarm and bite? I honestly don't know. While I had my head in my glacial freezer yesterday thawing out the Titanic worthy icebergs, I alternately cried, blew my nose, and dried dripping water and tears with the blow dryer. I came away with no answers. So, what's your advice? I would love to hear how YOU handle these daily vagaries. Most of it isn't life threatening and in the big picture, each thing alone is manageable - except for my daughter's issues which still confound me. But it is a steady barrage and assault that takes its daily toll and makes me want to live in a hermitage with vicious, protective dogs as my only companions and greeters of would-be visitors.
If you've read this far you are obviously a masochist which, apparently, makes you my kind of people and qualifies you to advise me. Go for it. I'm not Dr. Frasier Crane but, I AM listening.
© Robynn's Ravings 2013